The www.alterlife.gr website is the website of the Alterlife franchise system (hereinafter: “Alterlife”). The franchisor of the Alterlife franchise system is the company FITQUEST CONSULTING P.C., with VAT number EL801442557, established at 483 Mesogeion Avenue in Agia Paraskevi, Greece (hereinafter: the “Company”).

This Privacy and Data Protection Policy (hereinafter: the “Policy”) concerns the processing of personal data we collect when you visit and use the www.alterlife.gr website (hereinafter: the “Website”), applications linked to it, or other ways of communicating with the Company, e.g. by email or by telephone.

The Company is the Data Controller of the data it collects and processes in the context of the provision of its services. The protection of personal data is a legal obligation and an important priority for our Company. Any personal data you provide to us will be stored in electronic form under our responsibility.

For any relevant questions you may have, please contact the Data Protection Officer (DPO) of our Company at the [email protected] email address.

Our Policy in simple words:

  •  What is Personal Data

The term “Personal Data” (hereinafter: “the Data”), as used in this policy, refers to any information about your individual, such as your name, email address, contact number, IP address, etc.

  • What we mean with the term “Personal Data processing”

The term “Personal Data processing” refers to any action of collection, registration, organization, storage, adaptation, alteration, retrieval, search, use, transmission, dissemination, association, combination, restriction, deletion, or destruction of personal data.

  • What Data we collect and process

When you visit the Website or when you use other ways to communicate with us, we may collect the following personal data from you, provided that you give us your consent:

  1. Data you provide to us when you submit a website form to inquire about our services and products.
  2. Data you provide to us when you submit a website form to inquire about job position openings or cooperation opportunities with our Company.
  3. Data you provide to us through the subscription form to our
  4. Data collected by cookies that you have allowed through the settings of the relevant tool (cookie banner) of the alterlife.gr website.

We do not collect or have access to your financial information (e.g., bank card details) or sensitive personal data.

  • For what purposes we process your data

We process your data in the context of the services offered by the Company and the Website, in compliance with applicable national and EU law (law 4624/2019 and GDPR EU 2016/679), and in particular for the following purposes:

  1. To inform you and/or provide you with the services and products for which you express interest through relevant website forms or in any other way, e.g., by email.
  2. To process requests that you submit for job position openings or for cooperation opportunities with the Company, through relevant Website forms or in any other way, e.g., by email.
  3. To send you our
  4. To send you, via SMS or Viber messages, or by email, updates, discounts, rewards, , related to the services of Alterlife and its partners.
  5. To analyze the alterlife.gr website traffic and to display advertising content that you may find relevant to your interests and needs.

The legal basis for all the above processing purposes is your consent.

You may withdraw your consent at any time, for any of the above processing purposes to which you may have consented, and we will stop the relevant processing.

If you withdraw your consent, this will not affect the lawfulness of the processing based on your consent and carried out before its withdrawal.

  • How you can withdraw your consent to the processing of your data

To withdraw your consent, you may send us an email request to the [email protected] email address, with the title “Withdrawal of consent”. In the email, please state your full name and the purposes of personal data processing for which you want to withdraw your consent,

e.g. “I wish to withdraw my consent to the processing of my personal data in the context of receiving the Alterlife Newsletter. To respond to your request, we may need to confirm your identity.

You can also withdraw your consent by using the “Unsubscribe” option that accompanies every communication you receive from us.

  • Cookies Information

Cookies are small text files that the Website stores in the web browser you use on your computer, smartphone, or tablet (Chrome, Firefox, etc.), to make navigation more efficient. Cookies do not cause any damage to your computers, mobile devices, or files.

Cookies improve your browsing experience, e.g., by allowing the website to store your actions and preferences, such as your preferred language or font size, so that you do not have to reconfigure them every time you navigate from page to page or when you visit the site again. Furthermore, some cookies provide us with additional features, such as analyzing website traffic or personalizing the advertisements we display.

Cookies can be divided into the following categories:

  1. Basic (They are considered necessary, and their use does not require your consent) They allow the execution of basic functions of the Without them, the smooth operation of the website is affected, and your navigation experience is significantly degraded.
  2. Content or functionality (Acceptance of their use is optional and requires your consent) These cookies improve your navigation experience on the website by “memorizing” your
  3. Analytics (Acceptance of their use is optional and requires your consent)

Analytics or statistics cookies enable us to evaluate the effectiveness of the various functions of the website in order to improve your experience.

  1. Advertising or promotion (Acceptance of their use is optional and requires your consent)

Advertising cookies help us display advertisements that you may find relevant to your interests and needs.

You can modify or withdraw your consent to the use of the various categories of cookies by using the relevant tool (cookie banner) of the Website.

  • Who has access to your Data

Access to your Data is restricted to the necessary personnel of the Company and the Alterlife gym that you have chosen, who are bound by confidentiality and non-disclosure agreements and are authorized to process your personal data for the above purposes.

Recipients of your Data may also be companies (Processors) which have been contracted to carry out functions and services of the Website and the Company and which are established in the EU or provide the necessary guarantees requested by the GDPR.

These companies process your personal data on our behalf, solely in accordance with our instructions and never for their own benefit. As Processors, they are contractually bound by

the Company to maintain confidentiality, to not disclose Data to third parties without its permission, to take all appropriate security measures for the protection of the processing of the Data and to fully comply with applicable Greek and EU Law (law 4624/2019 and GDPR EU 2016/679), which governs the processing of personal data by Processors.

In addition, we may share or disclose your Data when you explicitly request it or when required by applicable law.

  • The period for which the personal data will be stored

The Company will store your personal data for a period of five years, or for the time required to serve the purpose of the processing, or until you withdraw your consent for any of the processing purposes to which you may have consented.

Personal data contained in tax documents are stored for twenty years from their issuance. The Company may also store personal data for a longer period if required by applicable law or to resolve any judicial or out-of-court dispute or arbitration.

Personal data, including CVs (curriculum vitae), of not recruited candidate employees, are stored for one year after the filling of the position for which they were submitted and in any case for a maximum of two years.

For information on the period for which the different categories of cookies are stored, you may consult the cookie banner tool of the Website.

  • Your rights regarding your Personal Data

You have the right to be informed about the personal of yours we process, the purpose of their processing, with whom we share them, for how long we store them and whether we use them for automated decision-making or profiling (Article 15 GDPR)

You also have the right to withdraw your consent, at any time, for any of the processing purposes to which you may have consented, and we will stop the relevant processing.

If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent and carried out before its withdrawal (Article 7 (3) GDPR).

If you find that your Data contain inaccuracies, you can request their correction, e.g., the correction of your name or telephone number (Article 16 GDPR).

Under certain conditions, you may ask us to transfer your data to another Controller (Article 20 GDPR).

Under certain conditions, you may ask us to delete your data (right to be forgotten), e.g., if they are no longer necessary for the purposes for which they were collected (Article 17 GDPR).

Under certain conditions, you may object to the processing of your personal data, e.g., for direct marketing purposes (Article 21 GDPR).

Under certain conditions, you may request the restriction of the processing of your data, e.g., when you submit a request contesting the accuracy of your Data, for as long as your request is pending examination (Article 18 of the GDPR).

The Company is obliged to notify all third-party recipients of your personal data of any corrections, deletions, or restrictions of processing of your Data (Article 19 of the GDPR).

Under certain conditions, you have the right to not be subject to decisions made solely by an automated processing of your Data, including profiling (Article 22 GDPR).

The exercise of your above rights may be subject to restrictions, in accordance with applicable national and EU law.

If you wish to learn more about your above rights, you can contact our Data Protection Officer at the [email protected] address.

Finally, if you believe that your rights are being violated, you have the right to file a complaint with the Personal Data Protection Authority (www.dpa.gr).

  • How you can exercise your rights regarding your Personal Data

In order to exercise your above rights, you may send us a request to the attention of the Company’s Data Protection Officer, to the postal address FITQUEST CONSULTING P.C., 483 Mesogeion Avenue, Agia Paraskevi 153 42, Greece, or to the [email protected] email address, with the title “Exercise of the right of access/ rectification/ deletion/ restriction/ objection to the processing of personal data”, as the case may be, describing your request.

We will respond to your request as soon as possible and in any case within the limits set by the applicable legislation on personal data.

  • The measures do we take for the security of your Data

We have the obligation, and we are committed to protecting your personal data. The Company takes appropriate technical and organizational measures for the security and protection of personal data in its possession, from loss, theft, unauthorized use, disclosure, modification, or from any other unlawful processing.

  • Automated decision-making or profiling

We do not process personal data using automated decision-making or profiling.

  • Security of links we may provide to other websites

Our Website may contain useful links to websites of other organizations, which we consider trustworthy. However, we must warn you that following such links is at your own risk, since we cannot vouch for the privacy policies, security practices and content of third-party websites and services.

  • Processing of personal data of minors under the age of 16

According to our policy, we do not process personal data of minors under the age of 16, without the approval of their guardians. If we discover that we have inadvertently collected such data, we will take corrective action as soon as possible.

  • Applicable law for the processing of your Data

We process your Data in accordance with applicable national and EU law on the processing of personal data (law 4624/2019 and the General Data Protection Regulation EU 2016/679).

  • Policy revisions

We revise this Policy whenever necessary, e.g., in the case of changes of the legislative- regulatory framework governing the processing of personal data. We will inform you of the changes by posting a relevant announcement in a prominent place on the website or in any other appropriate way.

We encourage you to consult the applicable Policy in order to be informed about the terms of the processing of your Data. Your continued use of the Website and provision of your personal data, is subject to the terms of the applicable Privacy and Data Protection Policy of the Website.

  • Contact us about the processing of your personal data

If you wish to contact us regarding the processing of your personal data and the exercise of your relevant rights, please send us an email care of our Data Protection Officer (DPO) at the [email protected] email address.

Alternatively, you may send us a letter at the following postal address: FITQUEST CONSULTING P.C.

To the attention of the Data Protection Officer (DPO)

483 Mesogeion Avenue

Agia Paraskevi 153 43 Greece